SHIPPING & DELIVERY
Please note: Due to the current context of COVID 19, a delay might be added to our usual delivery time.
International Shipping
We ship worldwide. Some restrictions apply depending on certain territories. Restrictions are mentioned on the product page, and you will also be notified at Checkout.
All orders are dispatched from our warehouse in France.
However we no longer deliver to Russia and Belarus.
Delivery options
Delivery costs and shipping times depend on the delivery method chosen but also on the delivery location and products ordered.
Shipping is FREE for any delivery in FRANCE for all orders above 80€ (Except for the XXL Plush).
Orders take an average of two business days to be fully processed and dispatched from our warehouse.
Find shipping details per location in the table below:
|
Location |
Delivery method |
Carrier |
Price |
Delivery Time |
| France | Standard | Colissimo |
From 8€ Free for all orders over 80€ (Not for the XXL Plush) |
2-5 days |
| United States | Express | DHL |
From 18.50€ |
2-5 days |
| France (Mainland) | Standard | Colissimo | From 8€ | 2-5 days |
| France (Mainland) | Relay Pick Up | Mondial Relay | From 4.50€ |
3 days |
| European Union | Standard | Colissimo | From 9€ | 3-6 days |
| International | Express | DHL | From 18.50€ |
2-5 days |
Duties and Taxes
For orders within France, duties and taxes are included in the price.
For orders placed outside of France, payment of any duty and import tax is the responsibility of the customer and is collected at the time of delivery.
These charges are not included at checkout. They are determined by the customs regulations in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the cost is by contacting your local carrier or customs office.
If the customer refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier. The order will not be considered eligible for a refund.
Shipping to a PO Box
Molang.com does not ship to P.O. Boxes for any U.S. Territory or international address. Any orders that include a P.O. Box will be canceled without notice.
Order Tracking
If you placed your order as a visitor, please refer to the order confirmation email that you received.
If you created an account when placing an order, you can find your order status in the “My orders” section of your account.
Customers are responsible for fees associated with orders delivered to a wrong address, so please be mindful when entering delivery information.
RETURNS & REFUND
Return Policy
You can return any order within 14 days after receiving it, excluding items that have been personalized. When purchasing a personalized item, the return policy will be mentioned on the product page.
To return, the item must be unused, unworn and in the same condition that it was received, including the original tags.
The customer is responsible for return shipping costs using a trackable shipping method.
Return instructions
If you would like to return an item within 14 days after receiving your order, follow the steps below:
- Send an email to hello@molang.com to notify you would like to return the order. In the email, mention the order number (on the top left of the invoice) and the items you would like to return.
- Ship the products to the address below. Do not forget to put the initial invoice in the return package.
GREENLOG MLG
RETOUR
40 Rue des Perrins
49130 Les Ponts de Cé
FRANCE
The customer is responsible for shipping costs using a trackable shipping method.
Molang.com is not responsible for items that were never received due to shipping issues.
Once the order has been returned and inspected, you will receive an email notifying you on the status of the refund.
If the returned order passes inspection, a refund will be processed to your original payment method.
Exchanges
If you would like to exchange an item, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Please note: Sale items can be exchanged and returned. If the item’s sale price is no longer valid at the time of exchange, the customer is responsible for paying the difference for the exchanged item.